Q Prepare for the interview While this interview will be applicable for any job you may interview for in the future, you can use this generic Customer Service Job Description to identify key requirements for the job and identify and prepare potential interview questions that you might be asked if this were a real job interview. (This mimics the preparation you do for a real job in preparing start answers) Please complete the interview checklist prior to your interview. This checklist is excellent preparation (and reminders) of what you need to do to get ready. Please dress in business professional (full suit, tie for men). Q: What happens after the interview? A: You should send a handwritten thank you note, an email, or a LinkedIn note to your interviewer and take a photo/screen shot of the note. This note should show that your thank you note was dated within 2 business days of the interview. Once the interviewer has returned the interview evaluation documentation to Career Services, you will receive an email with your interview notes and evaluation from cobcareers@ecu.edu. Please read the Practice Interview FAQs attached below for a list of questions and answers that you are most likely asking. IF they are not answered in that document, please post a question in the Course Q&A forum. You need to upload the following documents in the assignment: Evaluation form received from COBCareers A copy of the thank you note/email you sent to the interviewer in the assignment A copy of the completed interview prep checklist You should NOT Reschedule your interview directly with the interviewer. IF you must reschedule you must follow the procedures outlined in the Practice Interview FAQs. Failure to follow these procedures will result in a grade penalty Practice Interview FAQsDownload Practice Interview FAQs Practice Interview Checklist--complete prior to interviewDownload Practice Interview Checklist--complete prior to interview SAMPLE INTERVIEW QUESTIONS(1).docDownload SAMPLE INTERVIEW QUESTIONS(1).doc Basic Customer Service Job Description-1.docxDownload Basic Customer Service Job Description-1.docx This is a required assignment to pass the course. Rubric Practice Interview Rubric Practice Interview Rubric Criteria Ratings Pts This criterion is linked to a Learning OutcomeTimeliness 12 pts Proficient On time, slightly early 0 pts Lacking Tardy 12 pts This criterion is linked to a Learning OutcomeAsked questions 10 pts Proficient Asked appropriate questions. 0 pts Lacking Did not Ask questions 10 pts This criterion is linked to a Learning OutcomeDress 17 pts Proficient suit, tie, appropriate top/shirt, skirt not too short. Virtual setting was professional 8.5 pts Competent Business Casual or no tie, not a suit, a sweater for women, navy blazer/khakis, skirt was more than 3 inches above the knee. Virtual setting was less than professional. 0 pts Lacking Not appropriately dressed. Virtual setting not professional 17 pts This criterion is linked to a Learning OutcomeResume 5 pts Proficient Brought a printed resume 0 pts lacking No resume 5 pts This criterion is linked to a Learning OutcomeThank you note 18 pts Proficient Thank you note sent within 48 hours. Email or written 9 pts Competent thank you note submitted after 48 hours 0 pts Lacking No thank you note sent 18 pts This criterion is linked to a Learning OutcomePreparation 20 pts Proficient Interview indicated well prepared 10 pts Competent Interviewer indicated did some prep work, not all STAR answers 0 pts Lacking Not prepared as rated by interviewer 20 pts This criterion is linked to a Learning OutcomeInterview prep checklist 18 pts Proficient completed and evidence of prep work prior to interview. submitted on time at interview meeting and bb 9 pts Competent Some work done. Not all areas completed thoroughly, or not submitted on time at interview meeting 0 pts lacking No checklist submitted 18 pts Total Points: 100